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The Wizards will offer credits or refunds for all remaining home games in the 2019-20 NBA season

The NBA hasn’t officially cancelled games yet, but this is not unexpected.

Across U.S., Stadiums, Landmarks Illuminated In Blue To Honor Essential Workers
We are starting to get some closure for the 2019-20 NBA season ticket-wise.
Photo by Drew Angerer/Getty Images

The 2019-20 NBA season may continue at some point, but for ticket holders, there finally appears to be some realization that games with fans just won’t continue.

Last Thursday, Wizards season ticket holders (I am one by the way) received an email stating that the value of all unplayed home games for the 2019-20 NBA season will be applied as a credit toward the 2020-21 NBA season, minus any cash payments for tickets sold through TicketMaster’s secondary market for nine home games after March 11, 2020 when the season was suspended.

If fans renew for the 2020-21 season, they will get an additional three percent bonus credit so they will spend a little less than the previous season. And if a ticket holder does not wish to renew for next season, then the Wizards will offer a refund for the unplayed games.

Below is a copy of the email with edits on fields that vary due to personal information:


Thank you for your patience and support throughout the duration of this hiatus. We want you to know that we are just as eager as you are to see the return of NBA action. The National Basketball Association and the Wizards organization continue to monitor the situation and research all possible scenarios for resuming play as soon as it is safe to do so. The goal to complete the 2019-20 season and to play a full 2020-21 season remains unchanged.

With that in mind, we want to offer our most loyal fans as much flexibility as possible while we await clarity on plans for the remainder of this season. As such, we are going to automatically apply all funds previously paid toward games scheduled for the remainder of the 2019-20 season as a credit to your membership account in an effort to help provide some immediate relief to the cost of your 2020-21 DC 12 Club membership during these challenging times.

If you have previously resold tickets via for postponed games and received payment for those transactions, we will automatically deduct those proceeds from the value of your account credit, as all secondary market transactions would be reversed in the event that the original game is canceled. No action will be required on your part.

Also, as a thank you for your loyalty, in addition to continuing to offer all of the membership benefits that you’ve become accustomed to, including our annual member gifts and exclusive events, we will apply a bonus credit toward your 2020-21 DC 12 Club membership equal to 3% of the value of your net ticket credit provided you ultimately decide to renew your seats for the 2020-21 season. This bonus credit will be added immediately to the net ticket credit being applied to the balance of your 2020-21 membership as described above.

An account summary is below for your review.


The total credit is eligible to be used as an initial payment for your 2020-21 DC 12 Club membership. Your Membership Services Manager can assist with discussing payments options for the remaining balance of your 2020-21 membership.

As messaged previously, your seats for the 2020-21 Wizards season will remain on hold for you as we all continue to navigate this unprecedented situation together. Our membership services team is available to assist in any way possible, and we look forward to connecting with you soon.

If you have any questions at all, please click here to visit our FAQs page or contact your Wizards Membership Services Manager, directly via e-mail or by phone.

If a credit is not the best option for you, you may also request a refund for any remaining 2019-20 ticket credit by contacting your Wizards representative directly.

Thank you for your support as a Wizards DC 12 Club member. We hope that you and those close to you remain safe and healthy. We cannot wait to welcome you back to Capital One Arena in the near future!

The NBA hasn’t officially announced that all games with fans have been cancelled yet, so Monumental Sports & Entertainment seems to want to get ahead of the news. Given yesterday’s call between NBA Commissioner Adam Silver and the player’s union, it shouldn’t be long before all teams officially announce that there will be no more games with fans for the 2019-20 season, if it continues.