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The Wizards have still yet to tell season ticket holders anything regarding coronavirus outbreak

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It’s been nearly a month and yet no email from the team regarding COVID-19’s impact on the 2019-20 season. Yes, the website said something, but that’s just not enough.

Dallas Mavericks v Washington Wizards
Why are Wizards ticket holders not getting any notices on what’s going on?
Photo by Ned Dishman/NBAE via Getty Images

UPDATE at 3:30 p.m.: I got my email from the Wizards on deferring payments for next season. Still, the original point stands. Why are the Wizards not saying anything to all season ticket holders on this? Yes, I understand that the staff has no answers. But a general note on the situation should have been there awhile ago.


The 2019-20 NBA season is on hiatus, and there’s a good chance the season will be cancelled. At a minimum, it seems likely that there won’t be fans at NBA games for the rest of this season.

You would think that all teams would send a message out to fans in regard to the uncertain times since the COVID-19 coronavirus outbreak is in full swing. The Washington Wizards have on social media and the like. It’s also important that season ticket holders get some thing soon after the suspension of the season. And for the record, I am a Wizards season ticket holder.

I can see ticket holders asking many questions like these. When will I get a refund for games that are cancelled because the 2019-20 NBA season tickets are fully paid? Will I still get a bobblehead? And others.

And here we are on April 8, nearly one month after the NBA season suspension began. As of today, I, as one of many season ticket holders, have yet to read any formal announcement on these things via email. The only season ticket holder-specific email I received is a link to a video message from Head Coach Scott Brooks.

And if you go to the Wizards’ site, there is a note stating that fans will receive more communication “as more information becomes available.” Realistically, there won’t be any official information until at least May. And I don’t think the ticket staff should just leave fans in the dark until then. They could and should have sent a quick email blast last March when the season suspension happened.

If Monumental Sports & Entertainment owned just the Wizards, I may let this go. But what’s even more frustrating is that the Washington Mystics, (or really, the same group of people who send the Wizards emails), sent an email blast earlier this week, which I did get, because, yes, I am also a Mystics season ticket holder. That email asked season ticket holders if they would like to defer their next monthly payment, likely because the 2020 WNBA season is postponed.

I’m still confused why there hasn’t been any mass email sent to Wizards season ticket holders, even if the team website stated the obvious, and even if the Monumental Sports ticket and sales staff just don’t have answers on what will happen at this point.

If any other Wizards season ticket holders received a mass email that I didn’t get, please let me know. But if nothing else, Wizards season ticket holders are probably feeling very uncertain given the NBA’s hiatus at the moment.